Innentreppen, s.r.o.
Innentreppen s.r.o.
Registered office: Mladoňovice 65, 675 32, Czech Republic
Company ID: 23855991
1.1 These Terms and Conditions govern the rights and obligations between Innentreppen s.r.o. (the “Seller”) and the purchaser (the “Buyer”) in connection with purchase agreements concluded through the online store operated at www.innen-treppe.fr (the “E-shop”).
1.2 All sales conducted through the E-shop are subject exclusively to these Terms and Conditions.
1.3 Innentreppen s.r.o. is hereinafter referred to as the “Seller”; the other contracting party is referred to as the “Buyer”.
1.4 The Seller is the operator of the E-shop.
1.5 A Consumer is a natural person acting outside the scope of their business, trade, or profession.
1.6 Contact details:
Innentreppen s.r.o., Mladoňovice 65, 675 32, Czech Republic
E-mail: info@innen-treppe.fr
Phone: +420 774 660 532
2.1 Under the Purchase Agreement, the Seller undertakes to deliver the goods and transfer ownership thereof to the Buyer. The Buyer undertakes to accept the goods and pay the agreed purchase price.
2.2 “Goods” means all products and services offered by the Seller through the E-shop.
2.3 The Purchase Agreement is concluded upon the Seller’s acceptance of the Buyer’s order and delivery of the order confirmation to the Buyer.
2.4 The Buyer may only order products offered by the Seller. Any deviation requires explicit agreement of both parties.
2.5 Product photographs, drawings, dimensions, and weights are for illustrative purposes only and may differ from the actual product.
2.6 Product information and prices are binding except in the case of obvious errors.
2.7 The Buyer agrees to the use of distance communication means. Any costs incurred by the Buyer for internet access or telecommunications are borne by the Buyer.
2.8 The Seller shall deliver the goods in the agreed quantity, quality, specification, and delivery period.
2.9 The Buyer shall accept the ordered goods and pay the purchase price.
2.10 The Purchase Agreement is concluded in the Czech language.
3.1 Prices are displayed for individual products and are automatically calculated in the shopping cart.
3.2 The Seller is a VAT payer. Prices may be displayed both excluding and including VAT. Unless agreed otherwise, shipping costs are not included in the purchase price.
3.3 Delivery costs are charged according to the carrier’s valid price list.
3.4 Buyers operating under a framework agreement will be invoiced according to the agreed terms. In other cases, payment in advance or upon delivery may be required.
3.5 The purchase price is payable upon receipt of the goods or on the invoice due date.
3.6 Payment is deemed completed when funds are credited to the Seller’s bank account or paid in cash.
3.7 Sales records and receipts are issued in accordance with applicable Czech legislation.
3.8 If the Buyer is more than 15 days overdue with payment, the Seller may withdraw from the Purchase Agreement.
4.1 Unless otherwise agreed, the Seller’s registered office shall be the place of performance.
4.2 Where delivery is agreed to another location, the Seller shall arrange loading and transport, while the Buyer shall arrange unloading.
4.3 Goods shall be packed in a manner customary for similar products unless otherwise agreed.
4.4 Standard delivery time is generally 4-5 weeks after receipt of payment. Certain products may require a longer lead time. The Buyer will always be informed of the expected delivery period in the order confirmation.
4.5 Delivery periods shall be extended by force majeure events, including natural disasters, fire, war, civil unrest, epidemics, quarantine measures, strikes, lockouts, or similar circumstances.
4.6 The goods are deemed delivered when the Buyer is enabled to take possession of them, or, where transport is arranged, when the carrier hands them over to the Consumer.
4.7 Direct damages arising from delayed delivery attributable to the Seller may not exceed the value of the delayed goods.
4.8 If the Buyer fails to accept delivery, the Seller may store or resell the goods and deduct reasonable storage and handling costs.
4.9 Ownership of the goods passes to the Buyer only upon full payment of the purchase price.
4.10-4.15 Risk of loss or damage passes in accordance with applicable law and the agreed delivery method. The Seller may deliver goods before the agreed delivery date and shall notify the Buyer accordingly.
4.16 The Buyer shall receive a delivery note confirming receipt of the goods.
4.17 Business Buyers shall ensure that persons placing orders or accepting deliveries are duly authorised.
4.18 The Buyer shall inspect the goods upon delivery and record any discrepancies on the delivery note.
4.19 The Seller declares that the goods comply with applicable legal and technical requirements.
5.1 Goods are considered defective if they do not conform to the agreed specification, legal requirements, or accompanying documentation.
5.2 Claims may be submitted in writing, by e-mail to info@interierove-schodiste.cz, or by telephone.
5.3 The Buyer remains obliged to pay the purchase price even where non-material defects exist.
5.4 The Seller is liable for defects existing at the time of delivery.
5.5 The Seller is not liable for defects caused by transport damage, improper installation, misuse, unauthorised modifications, or normal wear and tear.
5.6-5.7 The Buyer shall inspect the goods upon delivery and notify defects without undue delay.
5.8 Unless otherwise agreed, the Buyer may request repair, replacement, or completion of missing quantities. The Seller reserves the right to determine the appropriate remedy.
5.9 The warranty period is 24 months from delivery.
5.10 Consumers may exercise statutory rights regarding defects within 24 months from receipt of the goods.
5.11 The Consumer may request repair or replacement free of charge unless impossible or disproportionately costly.
5.12 The Consumer may request a reasonable price reduction or withdraw from the agreement in cases provided by applicable consumer protection legislation.
5.13 The Seller reserves the right to assess the legitimacy of any claim and shall respond within 30 days.
5.14-5.17 Consumer claims shall be handled in accordance with applicable Czech consumer protection law.
6.1 The Seller may withdraw from the agreement in the event of a material breach by the Buyer.
6.2 Consumers may withdraw from distance contracts within 14 days of receipt of the goods, or at any time before delivery.
Withdrawal notices may be sent to:
Innentreppen s.r.o.
Mladoňovice 65
675 32 Czech Republic
or by e-mail to info@innen-treppe.fr
6.3 The right of withdrawal does not apply to custom-made or personalised products manufactured according to the Consumer’s specifications.
6.4-6.6 Refunds will be made within 14 days in accordance with applicable law. Returned goods must be complete and reasonably protected from damage.
6.7 Material breaches include, in particular:
payment delays exceeding 15 days,
failure to accept goods for more than 30 days,
non-payment of contractual penalties or damages,
breach of confidentiality obligations.
6.8-6.10 Withdrawal must be made in writing and does not affect claims for damages or contractual penalties.
7.1 The competent ADR body is the Czech Trade Inspection Authority (Česká obchodní inspekce) (COI), www.coi.cz.
7.2-7.5 Consumer disputes may be resolved through out-of-court dispute resolution procedures in accordance with Czech consumer protection legislation.
8.1 Written form requirements are satisfied by e-mail communication unless mandatory law requires otherwise.
8.2 Documents are deemed delivered no later than the fifth day after dispatch to the address provided by the other party.
8.3 Both parties shall keep confidential all non-public information obtained in connection with the contractual relationship.
8.4 In the event of a material breach of obligations, the Buyer may be liable for a contractual penalty equal to 0.1% of the purchase price.
8.5 The Buyer shall promptly inform the Seller of changes affecting business registration details, tax information, bank account details, insolvency, or impending insolvency.
8.6 All legal relationships arising from the Purchase Agreement shall be governed by the laws of the Czech Republic, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
8.7 Matters not governed herein shall be subject to the Czech Civil Code.
8.8 Legal successors of the parties shall remain bound by these Terms and Conditions.
8.9 Personal data are processed in accordance with the GDPR information published on www.interierove-schodiste.cz.
8.10 The invalidity of any provision shall not affect the validity of the remaining provisions.
8.11 These Terms and Conditions entered into force on 1 June 2026.
Mladoňovice, 1 June 2026